Privacy Policy

This Privacy Policy explains how Carpediem11 ("we," "our," or "us") collects, uses, and protects your personal information when you use our tour guide services and website.

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact details (email address, phone number)
  • Tour preferences and interests
  • Group size and special requirements
  • Payment information (processed securely through third-party providers)
  • Communication preferences

Website Usage Information

We may collect:

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website information
  • device and operating system information

2. How We Use Your Information

We use your personal information to:

  • Provide tour guide services and respond to enquiries
  • Process bookings and payments
  • Communicate with you about tours and services
  • Improve our website and services
  • Comply with legal obligations
  • Send you relevant information about tours and special offers (with your consent)

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Contract: To fulfill our tour guide services
  • Legitimate Interest: To improve our services and website
  • Consent: For marketing communications
  • Legal Obligation: To comply with applicable laws

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only:

  • With your explicit consent
  • To comply with legal requirements
  • With trusted service providers who assist in our operations (under strict confidentiality agreements)
  • In case of business transfer or merger (with notice to you)

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typically, we retain customer data for 7 years after the last interaction, unless a longer retention period is required by law.

7. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for marketing communications

8. Cookies and Tracking

Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser preferences. We use cookies for:

  • Website functionality and performance
  • Analytics and website improvement
  • Remembering your preferences

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practises of these external sites. We encourage you to review their privacy policies.

10. International Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date below.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@carpendiem11.com

Phone: +44 (555) 123-4567

Address: London, United Kingdom